[제이오텍 미국법인] Service Technician

JEIO TECH is a South Korean company that has been manufacturing laboratory equipment since 1988. We are currently looking for someone to work with us at our US branch. If you are interested, please send your resume to the contact information below.

Service Technician

Compensations:

·        Negotiable, depending on experience.

·        Medical, dental, and vision benefits earned after a 3-month probation period.

·        Paid 12 holidays.

·        Paid vacation.

Requirements:

·        Strong background in electronics, electrical systems, and mechanics; refrigeration knowledge and experience are essential.

·        Excellent oral and written communication skills.

·        Proficiency in using various tools and equipment, including hand tools, power supplies, meters, and fixtures tooling.

·        Ability to work independently with minimal supervision, demonstrating high organizational and technical competence.

·        Capability to perform well under pressure and make the necessary efforts to meet schedules and deadlines.

·        Must possess a valid driver’s license and maintain a safe driving record.

·        Willingness and ability to travel nationwide, approximately 10% of the time.

·        Ability to lift objects weighing up to 50 lbs.

·        Eligible to work in the United States and be 18 years of age or older.

Responsibilities:

·        Independently respond to customer inquiries and troubleshoot issues via phone and email.

·        Diagnose and repair malfunctioning equipment both in the field and in-house.

·        Install equipment on-site as required.

·        Manage and order service parts.

·        Dispatch replacements for warranty services.

·        Perform in-house quality control when necessary.

·        Organize service equipment and tools.

·        Maintain close communication with the service team at the Korea HQ to update service information.

·        Keep accurate service records through the company database system.

·        Collaborate cross-functionally within the organization to meet customer expectations.

·        Effectively communicate with Sales and Operations management.

·        Perform other duties as assigned by upper management.